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Why Would You Need to Contact the SSA?


People all across America may benefit from a number of different services provided by the Social Security Administration (SSA). Most notably, the SSA assists people of all ages and backgrounds with important services like disability, retirement and survivors’ benefits. Think they may be able to help you out in a time of need? Or maybe you’re interested in learning more about how to file for disability benefits? Contacting a major government association can be a confusing and time-consuming process, so make sure you know when to contact the Social Security Administration directly and when to speak to your advocate instead.

Social Security Administration

When Do I Need to Contact the SSA?

There are a few different scenarios where contacting Social Security Administration directly is the best idea, including:

  • If you’ve already applied for benefits and want an update on your claim status.
  • If you are a beneficiary and need to request a benefit verification letter or you need an SSA-1099 benefit summary to file your income taxes.
  • If you currently receive Medicare benefits and need a replacement Medicare card or in the event that you need an SSA-1020 to file your taxes.
  • When you need information for your local SSA office, if you’d like to apply for a new Social Security card, or if you have any questions about Social Security disability benefits.

How Can I Contact My Local SSA Office?

1. Call

This is the preferred contact method for most local Social Security offices. While they do not publish the phone numbers of their local offices, the organization does have an automated system available 24/7 at 1-800-772-1213.

2. Email

You can send an email summary with any questions or case-specific needs to the support staff within the organization. Just remember to never include your Social Security number in the emails you send out.

3. Walk-In

If you already know the location of your local SSA office, you can speak to a support staff member directly by walking in. Not sure where your nearest Social Security offices are located? Visit their location page to find out!

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